Effective Date: 28 June 2024

At Al-Aziz Institute, we are committed to providing high-quality educational services and ensuring students satisfaction. This refund policy outlines the conditions under which refunds will be issued for our online education platform.

We offer refunds based on the following criteria:

Refunds may be requested for course fees paid by students. Students will be offered a demonstration lecture (either recorded or live) and they can also request for ONE or TWO, but not more than that, live (FREE) lecture (s) to have an idea how we teach and how our teaching environment supports them to achieve their goals. Students can request for refund before the regular session is started properly. Once the session began, there will be no refund unless there is a problem from our side.

Refunds may be issued if a student experiences technical issues (from our side) that prevent them from accessing the course content or participating in the course. Technical issues must be reported to our support team for verification. The Institution is not responsible for any network problem or any other kind of technical issue of a student.

We reserve the right to cancel a course or program due to unforeseen circumstances. In such cases, we will provide a full refund to registered students.

Refund Requests:

To request a refund, you must:

a. Contact our customer support team at +92-341-4875822 within the specified refund period for your course or program.

b. Provide the necessary information, including your name, email address, course details, and the reason for the refund request.

Refund Process:

a. Once your refund request is received, it will be reviewed by our team to determine eligibility.

b. If the request is approved, we will process the refund within 6 business days using the same payment method you used for your original purchase.

Non-Refundable Items:

Certain items and services may not be eligible for a refund. These include, but are not limited to:

a. Course materials and resources that have been accessed or downloaded.

b. Any services that have already been rendered or consumed.

c. Membership or subscription fees for access to our platform (unless otherwise stated).

Disputes:

If you believe that a refund has been wrongfully denied, you may contact our support team to discuss the issue further. If the dispute cannot be resolved to your satisfaction, you may refer to the governing laws and regulations in your jurisdiction.

Changes to the Refund Policy:

We reserve the right to make changes to this refund policy without prior notice. Any updates or changes will be posted on our website, and the effective date will be updated accordingly.

Please note that this refund policy applies solely to the services and products offered by Al-Aziz Institute. If you have enrolled in courses or programs through third-party providers, their respective refund policies will apply.

For questions or concerns regarding our refund policy, please contact us at +92-341-4875822.

By enrolling in our courses or programs, you agree to abide by the terms and conditions outlined in this refund policy.